ouch! – E-string.gr

Call 2 Order: 2155517077 | Contact Hours: (M-F 9:00-20:00 / Sat. 9:00-15:00)
Contact Hours: (M-F 9:00-20:00 / Sat. 9:00-15:00)

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Frequently Asked Questions

1. What are the available sizes for each category?

Each product category includes a full range of sizes , from small to large, with a size guide for easy selection and perfect fit.

2. How do I choose between different designs and styles?

Choose according to your occasion, comfort and style . At e-string.gr each product has photos and a description to help you choose.

3. Are the products easy to wash?

Yes, almost all products have care instructions in the description . Hand wash or gentle machine wash is recommended, no tumble drying.

4. Are there special products for each season?

Yes, for summer we recommend thin, breathable fabrics , while for winter we recommend thermal tights and underwear with warmer materials .

5. Are the products suitable for gifts?

Of course! All products are packaged in their own packaging.

6. Do you offer different brands in each category?

Yes, each category includes selected name brands such as Chilirose , Kotek , Leg Avenue , Marko , Obsessive and Passion , for a variety of designs and quality.

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TERMS OF THE DISTANCE SALE CONTRACT www.e-string.gr www.e-string.gr (hereinafter the Website) is an online store selling underwear, clothing and clothing accessories, via the internet (pursuant to the provision No. Prot.Y1c/G.P/oik.96967 FEK B' 2718/ 08-10-2012), of the sole proprietorship under the name DANIGELI MARIA of Athanasios with distinctive title E-STRING.GR (hereinafter the company) with headquarters in Agios Stefanos, Attica, Konstantinoupoleos street no. 26, T.K. 14565, A.F.M. 073811803 and responsible for the D.O.Y. Agios Stefanos - Kifissia, which is registered in the General Commercial Register (G.E.M.I.) under no. registry number 139193103000, as required according to article 1 of Law 3419/2005 (Government Gazette 297 A') as amended and valid, electronic contact address info@e-string.gr, telephone service line of the online store: 215-5517077 and 6980767643. www.e-string.gr reserves the right to change the content of the website www.e-string.gr at any time without prior notification to the users. These terms concern and govern exclusively the Company's relations with the persons who register on the Website and those who submit orders by telephone or through the Company's social media accounts (hereinafter the Users). By registering on the Website, Users simultaneously accept them unconditionally General Terms of Use and this Online Sale Agreement. Acceptance of the Terms and Agreements herein applies to all transactions with the Company and the sale of goods offered through the Website, phone orders and orders through social media for the present and for the future. The company has the right to modify and renew the General Terms of Use and this Distance Selling Agreement at any time, unilaterally, without warning, but is obliged to notify the said modifications/renewals to the Users by e-mail. In the event that any User does not agree with the new terms, they have the right to request their deletion from the Site in the procedure set forth (Article 1) below. All terms of this distance selling agreement are considered material. Article 1 - USER REGISTRATION PROCEDURE AT www.e-string.gr Registration on the Website is only permitted to (a) natural or legal persons (b) who have full legal capacity, (c) have a postal address in Greece or abroad and (d) have an e-mail address. Persons whose registration has been suspended and/or deleted for any reason are expressly prohibited from registering on the Website. Each User is entitled to own only one (1) account and up to 2 accounts are allowed per IP address. Each User expressly declares and warrants that at the time of registration on the Website he provides complete, accurate and true information about his person, residential and shipping address and that he has the required legal conditions as well as the necessary ability to understand the these Terms and Conditions to register on the Website. The company does not recognize and is not bound by any use of the Website by Users who do not meet any of the above conditions. Users register by completing the special electronic form available on the Website with the necessary condition of completing the mandatory fields without which it is not possible to complete the registration process. Registration is free of charge. Among other elements, each User is asked to define their access information, which consists of a User name (username) and a Code (password). Regarding the choice of username, the User is prohibited from choosing any name that offends public honor and/or morals, or damages the rights and/or interests of third parties. The User is obliged to keep secret the username and password he has for accessing the Website and not to grant and/or share them with any third parties. The User is solely responsible for the maintenance and confidentiality of the access data to the Website and, consequently, is solely responsible and liable for any activity, liability, claim, cost, and/or expense, even of a legal nature, associated with any use, illegal or not, of his access details. The company reserves the right to interrupt and/or delete the User's registration from the Website, at any time, without prior notice, if it finds any action that makes it inappropriate, problematic and/or impossible to maintain the User's registration on the Website as , indicative and not limiting, refer to the fraudulent intervention in the operation of the website and/or in the awarding of the auctioned products, the provision of inaccurate personal information, the use of access information for illegal or fraudulent purposes, the violation of any of these Terms and Conditions and the General Terms of Use. In the event of suspension and/or deletion of the registration from the Website, the User will be prohibited from creating a new registration with personal information associated with the account that was suspended or deleted by the company. Each User reserves the right at any time, without prior notice, to request their deletion from the Website by sending an electronic message (e-mail) to info@e-string.gr. Deletion of the registration from the Website implies the termination of the User's access details and therefore further access to it will automatically be impossible for the User through said details. In the event that the User wishes to re-register on the Website, he must follow a new registration procedure as defined in these terms. Article 2 - SHOPPING BASKET Each visitor/user has the right to keep a shopping cart in which he can store the products he wishes to order. My Cart allows the visitor to store their products in a temporary shopping cart. When the visitor leaves the Website, their shopping cart will also be emptied. My Cart allows the member to add products to their shopping cart, which are stored there for them to complete their purchase/delete at a later time. All products remain in the shopping cart until purchased or deleted (within a reasonable period of time). Article 3 - DESCRIPTION OF ORDER PROCEDURE Visitors/users select from the product catalog or product search specific products/product codes and place them in the Shopping Cart. Orders are archived electronically and users can, if they so wish, obtain knowledge of the content of their order. The use of the Website is at the sole responsibility of the User/Visitor. They then select from the Shopping Cart the products they ultimately wish to order/delete. Then they enter their Account or create an Account (Login) and then fill in the special form displayed with the details of the shipping / billing address as well as the shipping method. Finally, they inspect the overall picture of the order and choose the payment method. They accept the terms of the Distance Selling Agreement and give, by clicking on the Order Confirmation field, the final order order (only then the order order is completed.) In each step of the above and to correct errors before placing the order, there is a possibility to return to a previous step (by clicking on the desired step). Subsequently, after the acceptance of the order by the Website, a notice of receipt of the order (order number) and confirmation of the ordered items/products, the billing and shipping address is sent to the user's email address that has already been registered. , the payment method, the total amount of the order, etc. Your order on the Website is possible throughout the day (24 hours) on all days of the week. You can place your order at 2155517077 and 6980767643 A necessary condition to place a telephone order is to have the product codes, which can be found on the page of each product under their title. Order through Social Networking accounts (Facebook, Instagram, etc.): A necessary condition is the sending of the product codes and the unreserved acceptance of the TERMS and terms of the Distance Selling Agreement Call Center hours of operation Daily from 09:00 to 20:00, excluding Saturdays, Sundays and public holidays. The availability of the products appears next to the description of each product and although the company makes every effort to have all items available in its warehouses, there is a possibility that some of them are out of stock/temporarily unavailable or the manufacturer/ their supplier has stopped manufacturing and selling them indefinitely. In this case, users are informed of their availability when confirming the order, where they are asked to contact the company/Website by e-mail to modify the order as the case may be. Article 4 - PRODUCT DESCRIPTION Checking the technical information provided and the suitability of the items/products ordered is the sole responsibility of the user using the Website. The Website is not responsible for any incompatibilities of the products with other products. The Website makes every effort to present the products available from it and their essential characteristics as accurately as possible. The Website has also made every effort to accurately reflect the actual colors of the products when displayed on the Website. However, the Website is not responsible and does not guarantee the absolute accuracy of the display of the colors of the products on the user's computer screen, as this depends on the characteristics of each screen and computer. The Website is not responsible for defects or poor quality of the products it makes available to its customers. All products are received from suppliers packaged. However, in the event that a defective product is proven to be found in the delivered quantities or in case of a lack of parts, the Website informs you that the fault is the sole responsibility of our suppliers. Article 5 - LIMITATION OF LIABILITY Under any circumstances, including the case of negligence, the Website is not responsible for any form of damage suffered by the visitor / user of the pages, services, products, options and contents of the Website which he/she proceeds with on his/her own initiative and with the knowledge of the terms herein and/or the on-line sale agreement and/or the electronic payment (if this is done directly on the Website). The products and/or services and in general the content of the Website are provided exactly as they are without any guarantee expressed or implied in any way. To the fullest extent permitted by law, the Website disclaims all warranties, express or implied, including, but not limited to, those of merchantability and fitness for a particular purpose. The Site does not warrant that the pages, products, services, options and contents will be provided uninterrupted, error-free and that errors will be corrected. Also, the Website does not guarantee that the same or any other related site or the servers through which they are made available to you, are provided to you free of viruses or other harmful components. The Website does not under any circumstances guarantee the correctness, completeness or availability of the contents, pages, services, options or their results. The cost of possible corrections or services is borne by the visitor / user and in no case by the Website. It is clarified that the content of the Website is entertaining and not informative, and therefore users cannot base any of their behavior on the information contained therein, and the Website assumes no responsibility in the event that any of the information included on the Website proves to be inaccurate. Especially for issues related to the properties, description, use, price, etc. of the products offered for sale, visitors/users of the Website must contact the Website and are fully bound by the sales contract that they are asked to conclude during the execution process order. For the security of transactions, in the event that a product presents an unusually low price, without any particular indication to justify it, users are requested to contact the Website before ordering this product. The cost of any corrections or services is borne by the user/visitor and in no case by the Website. Article 6 - INTELLECTUAL RIGHTS That also applies to General Website Terms of Use . Article 7 - PROTECTION OF PERSONAL DATA That also applies to General Website Terms of Use . Article 8 - SECURITY - PROTECTION OF MINORS Visitors / users of the Website who are minors under 18 years of age have access to the services of the Website only with the consent of their parents or guardians and are not obliged to submit their personal information. In case of submission of such information by minors, the Website deletes the relevant information. If false information is nevertheless submitted when completing the member registration application, the Website shall not be held liable. Article 9 - WITHDRAWAL - RETURNS OF PRODUCTS The Website, for your better service, offers the possibility of returning or changing the products of your order, if for some reason you are not satisfied. CAUTION: Returns are NOT accepted and underwear cannot be withdrawn for reasons of health protection and for reasons of hygiene pursuant to article 3(l) par. e of Law 2251/1994. NO changes are made in socks, pantyhose, full pantyhose, underwear, garters, bras, bodysuits (thong type), as well as bodysuits (pantyhose type), as well as string swimwear. Changes are NOT accepted on white products, including swimwear. There are NO changes / returns on promotional products. Users have the right in all other cases (i.e. except for products excluded for health reasons) to return the products, free of charge and without reason, within a period of 14 calendar days from the date they receive the products by a) sending the returned product unused, exactly as it was before the sale in its original packaging and with all the contents of the original packaging as well as any gift it may have included to the address: with an accompanying letter signed by the user or b) by returning it in person and exchanging it in the store at the same address. In the case under (a), the user bears only the direct cost of returning the products. Returns are accepted only if the products being returned are in the same condition in which they were received by the user, i.e. without having been unsealed or tampered with and in any case they must not have been used and their packaging must be accompanying the product (including the usual labels/tags of the product/price which must not have been removed from the product). The products must be accompanied by the relevant purchase and delivery documents (eg DA, Retail Receipt, etc.). Furthermore, product returns are accepted in the following cases: In the event of incorrect execution of the order by the Website, i.e. sending the wrong products or products of poor or defective quality. In case the product has a functional or quality defect which is covered by the product warranty. In the above cases, the following applies: The return of the products must be made within fourteen (14) calendar days from the date of receipt. The product must be unused, exactly as it was before the sale in its original packaging and with all the contents of the original packaging as well as any gift that may have been included in it. If the above does not apply during the return or the extra gift is not returned, then the return is not accepted. The product must be accompanied by the original proof of purchase (retail receipt, or invoice). In case the purchase was made with a credit card, the original receipt issued by the bank terminal must be shown. Following the declaration of withdrawal, and as long as the above-mentioned conditions are met, we are obliged to return the price we received within 5 working days of receiving the products. Delivery shipping costs are not refunded if the customer has chosen a delivery method other than the cheapest standard delivery method we offer. The refund to the customer is made by bank deposit to the customer's account in the Banks cooperating with us (In the event of not maintaining an account in one of the cooperating Banks, the costs of sending a transfer to another Bank are charged to the customer). In the case of debiting via credit card as follows: in the event that the price has been paid to our company by the Bank before the withdrawal and return of the item, we are obliged to inform the Bank of the cancellation of the transaction and the bank will carry out any act provided for based on the contract it has drawn up with the customer. Following this information, we bear no responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the event that a defective product is delivered to you, please inform us as soon as possible about the product and the problem encountered. If it is covered by the manufacturer's warranty, we undertake to pick it up and replace it at our own expense. In case of proven fault of the website, the cost of the return is borne by the website and the user has the option to choose whether he wants a refund, a credit note of equal value for the purchase of another product or the resending of the order. In this case, the product is picked up from your place by the courier company we work with. You have the right within 14 calendar days if you have changed your mind and wish to return the products you purchased from our online store to do so on the condition that they have not been used, are in the condition they were received, complete and undamaged, their packaging is the one that normally accompanies them and be in perfect condition, along with all the documents that accompanied them (e.g. DAT, Retail Invoice, etc.) upon delivery. In this case, the Customer bears the costs of packaging and shipping the products to the company. The cost of returning-changing the product has a surcharge of 7 euros. The Website may amend its returns policy by posting the relevant new terms on its website. If the Website considers that the user is abusing the right of return (e.g. returning products repeatedly) or acting in bad faith, it has the right to refuse the return of the product even if the above terms and conditions are met. Before returning the product, you must contact us to inform us at 215-5517077 or at the email address sales@e-string.gr. If the product does not meet the above conditions, it will be returned to the user at his own expense. In any case, any damage to the product during the return of the product to the Website or the store, is solely borne by the user. The Website recommends that Users carefully check at the time of delivery of their order the condition of the products sold and the integrity of their packaging and label in order to identify any obvious defects. The determination of the nature, characteristics and function of the products sold should be based on the information clearly provided on the outer packaging of each product, as well as the additional information that the company / Website may provide and in any case without the packaging of the products is opened and the product is used. You can cancel the order if you wish, without charge, provided that the products have NOT been shipped from our headquarters, after contacting us by phone or sending an e-mail to sales@e-string.gr. Article 10 - PAYMENT METHODS AND PRODUCT PRICES The Website, to serve its users, provides them with the possibility to pay for their order in any of the following ways: 1 . Payment in Store: If you choose to pick up the product from the store, you are given the option to pay in cash when you pick up the product. 2 . Payment by Deposit to a Bank Account: In case you wish to pay by deposit to a bank account, you have the possibility via electronic (web-banking) or physical deposit to one of the following accounts with Beneficiary: DANIGELI MARIA E-STRING. GR - Eurobank : 0026.0093.68.0200806348 IBAN GR4602600930000680200806348 - Alpha Bank : 984 00 2002 007906 IBAN GR1601409840984002002007906 - Piraeus Bank : 5083-083590-239 IBAN GR1901720830005083083590239 - National Bank : 662-003318-91 IBAN GR7901106620000066200331891 If the payment is made via e-banking, you can send us the electronic deposit slip by email to sales@e-string.gr also writing some identifying element, e.g. order number or billing name and we will ship your order to you. You can also call us on 2155517077 or 6980767643 to confirm your payment CAUTION: a. In the case of an interbank transaction, the amount of the bank's commission is charged to the customer and not to the Website. b. If the deposit is not made within 24 hours from the time of your order, then your order is automatically cancelled. 3 . Payment by Cash on Delivery to the courier: In case you want to pay by cash on delivery, you have the option of paying the price of your order to the courier at the time of delivery (Cash on delivery cost 2.50 euros) 4 . Payment by Credit Card or Debit Card: The payment process by credit card is carried out through the transaction system of Viva Payments Bank with the aim of the safest and most guaranteed payment process. No sensitive credit card information is retained by the Site. Supported cards: Visa and Mastercard,. Transactions are carried out without charge. 5 . Through the secure PayPal payment system: The PayPal system is the most secure transaction system in the world. It is owned by a global organization and thousands of users trust it for their daily transactions. Learn more on the paypal.com organization page. The price of each product is listed in the relevant catalogs next to each product. The prices include VAT. The prices on the Website (online store) do not necessarily represent the retail prices of the company's physical store. The Website reserves the right to adjust prices without notice. Article 11 - DELIVERY OF PRODUCTS For the dispatch / delivery of your orders, our company uses courier companies. The shipping costs are indicated at the time of execution and before the final execution of the order. The total amount that will be calculated based on the above appears automatically as soon as the user finishes filling in the fields of the order form, indicating the place and method of shipment (except cash on delivery). Submitting the order implies acceptance of the corresponding costs. Any additional costs that will arise either from an incorrect or unclear shipping address, or from the absence of the customer, or from any refusal to receive upon delivery or untimely presence and/or receipt of the products by the customer at the agreed delivery shall be borne entirely by the customer and is obliged to return them to the carrier without delay. Shipping costs for orders under €45.00 start from €2.50. For orders over €45.00, the shipping cost is FREE for shipments throughout Greece. Orders placed before 12:00 every day except Saturdays and Sundays will be sent to the partner courier company on the same day and delivered to you within 24-48 hours. All items that appear on the e-string.gr website are immediately available. If for any reason a product cannot be shipped immediately, we will contact you by email or by phone to inform you of the new delivery date. If you consider that it does not serve you, you can cancel your order and if it has been paid, your money will be returned within 5 working days to the bank account of the banks cooperating with us. Force majeure If for reasons of force majeure (strikes, gatherings-mobilizations, bad weather etc.), your order cannot be executed, we will inform you via email about the possible delivery date, and we will wait for you to confirm the completion of the shipment. Discreet packaging e-string.gr uses discreet packaging in all order shipments. The e-string.gr logo does not appear on any packaging Under no circumstances is the content of the package mentioned. All our shipments are made in packages WITHOUT any insignia. Gift packaging It is possible to send a gift bag so you can donate our products without having to search for bags or wrappers, as well as a tag to write your dedication!!!! All you need to do is fill it in the comments Article 12 - APPLICABLE LAW AND OTHER TERMS The order forms specify any more specific terms and agreements that govern the purchase of each specific product in addition to the terms and agreements of this contract (Distance Selling Agreement), and the General Terms of Use. The Website reserves the right to reserve and/or refuse execution of orders if it informs the interested user/visitor of the reasons for the relevant reservation and/or refusal. The Website reserves the right to unilaterally modify the content of all terms without notice. For this reason, the visitor / user of the Website must visit them often to be updated. These terms, the General Terms of Use as well as any amendment, change or alteration thereof are governed and supplemented by Greek law, European Union law and the relevant international treaties that regulate issues related to electronic commerce. For all transactions with the Website, the General Terms and Conditions apply. Z1-496/2000 on distance sales and the provisions of Law 2251/1994 on Consumer Protection as amended and in force. For this reason, the Network must inform users about a) the essential characteristics of the good it offers, b) the price, c) the quantity and transport costs, d) the value added tax if it is not included in the price, e) the method of payment, f) the method of delivery and execution, g) the duration of validity of the offer or the price and h) the right of withdrawal. Any provision of the above terms that becomes contrary to the law, automatically ceases to be valid and is removed from this, without in any way affecting the validity of the other terms. The visit/use of www.e-string.gr presupposes the unreserved acceptance of the above terms. No modification of these terms shall be considered and shall not form a part of these agreements unless made in writing and incorporated herein. To resolve any dispute, you can contact the experienced team of www.e-string.gr directly, if you still wish, you can use the EU's Online Dispute Resolution system. following the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show Competent courts for the resolution of any disputes arising from the visit / use of the Website pages shall be the courts of Athens in accordance with Greek law. For any communication to the Website please send an electronic letter (email) to the address sales@e-string.gr You can read the E-Commerce Consumer Code of Conduct as published in the Official Gazette

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